ACS brings together the best of both worlds: proven telecom domain expertise, backed by experience in areas ranging from ERP, CRM, and Data Warehousing. With our proven ability to deliver, ACS helps telecom companies realize their goals in an environment where the competitive playing field, regulatory requirements, and technology base is changing rapidly.
Operation Support Systems
The most critical component for the success of a telecommunication business is Operations Support System (OSS). With the ever intensifying competition, the carriers and service providers have the unenviable task of containing customer churn, attracting new customers, paring costs and identifying revenue generation opportunities - all at the same time.
ACS's expertise in complex system migration helps telecom service providers transition or upgrade OSS systems. Application Management and e-Business Transformation solutions allow telecom service providers to reduce the costs of migrating huge, mission-critical systems to next-generation capability. Our professional expertise in working following module of application:
Complaint management system
Customer registration system
Decision support system
Service provisioning system
Service and subscriber information system
Value added services
CRM & Data Warehousing Solutions
ACS can help your company to address the customer relationship issue and other challenges. Our full range of services such as CRM, business intelligence, Data warehousing systems integration and IT and business process outsourcing ensures that the telecom providers understand their customer's expectations.
Testing Solutions: ACS offers comprehensive Telecom Software Quality Assurance solutions, backed by our domain expertise and different technology solutions. Our automated testing approach is based on scripting languages and conformance testing using standardized tools and notations.
Network Management: ACS offers wide range of services in network management. ACS ensures faster network capacity management, improved customer service capability, and new metrics and business intelligence to measure network capacity and plan expansion.