The biggest challenge what Insurance Industry is facing today is all about managing relationships with customers and ramping up technology investment to offer customers more and better products and services tailored to their specific needs, and doing it all cheaper then before. Many insurers find it difficult to manage their relationship with customers because their system tracks policies, contracts and claims, rather then individuals.
In response to rising attrition and defection rates, financial services companies have made CRMa priority over the past few years. We can help you to build stronger, ever-lasting relationships with your customers by leveraging business intelligence and data warehousing, Enterprise application and CRM. The core components to your needs through ACS are:
Development and implementation of an enterprise CRM strategy
Data Mining and development of predictive models to reduce customer churn
Implementation of decision analytics and a decision engine to enforce consistent execution of customer treatment strategies over multiple contact channels
Open architecture to combat heterogeneous systems
Enterprisewide architectures to support online transaction requests