In an environment of continuously changing business needs, evolving new and better technologies and new ways of using technologies, it becomes the biggest challenge to manage IT to step with business for an organization. ACS has a streamlined and mature application maintenance process which allows effective understanding, reporting resolution of maintenance requests. Our application maintenance process ensures you to keep your light on and easily implement new IT functionality and IT improvement in your organization.
Our application maintenance approach follows the three phases.
Corrective Maintenance
Adaptive Maintenance
Preventive Maintenance
We start with corrective maintenance
and over a period of time we evolve to the most advanced level
i.e. preventive maintenance. While we do this, we adhere to
stringent SLA and enable you to reduce TCO
for your application. Our application maintenance reduces
support costs thereby enabling more avenues to invest in our
client's business strategic IT initiatives.
Our SLA frame work is governed by:
Requests management
Processing of requests
Work around
Resolution
Root cause analysis
Our services include:
Portfolio Analysis to ensure Business - IT alignment
