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Application Maintenance

In an environment of continuously changing business needs, evolving new and better technologies and new ways of using technologies, it becomes the biggest challenge to manage IT to step with business for an organization. ACS has a streamlined and mature application maintenance process which allows effective understanding, reporting resolution of maintenance requests. Our application maintenance process ensures you to keep your light on and easily implement new IT functionality and IT improvement in your organization.

Our application maintenance approach follows the three phases.

Corrective Maintenance

Adaptive Maintenance

Preventive Maintenance

We start with corrective maintenance and over a period of time we evolve to the most advanced level i.e. preventive maintenance. While we do this, we adhere to stringent SLA and enable you to reduce TCO for your application. Our application maintenance reduces support costs thereby enabling more avenues to invest in our client's business strategic IT initiatives.

Our SLA frame work is governed by:

Requests management

Processing of requests

Work around


Root cause analysis

Our services include:

Portfolio Analysis to ensure Business - IT alignment

Offshorability Analysis

Maintainability Analysis and

Application Management

Application Support